NightOwl GPS - Terms and Conditions

Terms and Conditions

Warranty

30 day warranty on all exchanges, defective or damaged items.

We cover all items we sell with a 30 day exchange period. If you are not happy with your purchase, we will gladly exchange it for another item from our large GPS inventory with no restocking fee. The differerence in cost will be charged or credited on a case by case basis according to our competitive discount pricing. Please contact us for assistance on exchanges.

Defective items are also covered with our 30 day exchange period, no restocking fee.

Please contact us immediately if your order has been damaged during shipment.

Please keep the original manufacturer packaging and contact us by any means for a return authorization if you need to return a defective or damaged item.

We need the manufacturer packaging in any condition for us to send the item back to the manufacturer. All manufacturers we feature on our website track package serial numbers for quality assurance and require original packaging for returns.

Software that has been deemed obsolete by the manufacturer at the time of purchase (Garmin or Magellan only) will be picked up (via UPS) at no charge and promptly replaced with the newest version. NightOwl GPS specializes in providing the latest software for your GPS system. APO, FPO and other customers outside the 48 mainland states may be exempt from this clause as UPS pickup is not an option, please contact us.

"No Gray Market" Guarantee

All products sold by NightOwl GPS are guaranteed to be brand new, factory authorized and intended for sale in the U.S.A. Any product sold by NightOwl GPS that is found to be intended for sale only outside of the U.S.A. by the product manufacturer is eligible for a full refund, including shipping and handling upon receipt of return. All products sold by NightOwl GPS ship in unopened box, with U.S. software and drivers.

The product UPC number can be an indicator of product origin. Feel free to call the product manufacturer with the UPC code to be reassured that your product will have U.S. warranty, language, software, accessories, and features intended for U.S. users. Feel free to contact us if you would like the UPC code of any product.

Returns

Returns that are not defective or damaged must be made within 30 days of receiving order. A 10% restocking fee and shipping charges may be charged on all returned items that are not defective or damaged*.

Please note that the following items may not be returned:

Opened software packages
Discontinued items, special order items, and consumable items.

Items for which manufacturers will not accept returns by the vendor.

Items not purchased by NightOwl GPS.

Units without all original contents and packaging.
Items which have undergone revisions without being assigned a new part # by the manufacturer.

All returns must have the complete Return Authorization # (RA #) prominently displayed on the shipping label in order to be received into our warehouse. If the RA # is not visible, your shipment may be refused due to security regulations.

DO NOT place shipping labels or write RA #s on the outside of manufacturer's boxes, as returns must be shipped in a shipping carton in order for you to receive credit. Contact us if you need an RA#.

Re-box all returns in appropriate shipping cartons. All original packaging and materials including literature, software and cables that was provided by the manufacturer must be returned with the product.

Credits will be issued at the original purchase price or current selling price, whichever is lower, minus restocking fee. This only applies to returns that do not want an exchange or replacement.

Payment Terms

Cashier's checks or money orders must be received and negotiated prior to shipment. Click here for our printable order form.
No C.O.D.s
Credit Cards: Visa, MasterCard, American Express. Our policy is to post-authorize (bill) transactions when the product is ready to ship. Special orders may be exempt, see below.

Special Orders

Must be prepaid and are non-cancelable and non-returnable. Customer will be notified by phone and/or email if a special order is necessary.

Purchase Orders

Purchase Orders and payment terms are accepted from Government, Educational and Corporate businesses and fulfilled on a case by case basis. Net payable terms are 30 days. A hard copy purchase order including bank and credit reference information is usually required. Please contact us with any questions.

Returned Checks

A service charge of $50.00 per check charged for any returned check.

Sales Tax

California residents subject to 8% sales tax.

Pricing

Prices are subject to change without notice.
Quantity pricing may be available.
Not responsible for typographical or other pricing errors.
You will never be billed more than what is on your order without proper confirmation.

Shipping

Free UPS ground delivery within the continental United States on orders over $600

Alaskan and Hawaiian orders subject to extra shipping charges for UPS Air Shipment (same as UPS 2 day air).
All orders are shipped "signature required" for your security unless other arrangements are made.
APO/FPO orders are subject to $20 S/H fees. We will contact APO/FPO customers via email if other charges are necessary. APO/FPO orders ordered UPS 2 day will ship within 3 business days via US Priority Mail if item(s) is/are in stock.
Scanners, printers, and other heavyweight items are subject to additional shipping fees and charges.
Customer will be notified and will be required to reply if such charges are to be applied to order without prior acknowledgement.
All refused or unreceived orders will be subject to a handling charge of $10.00 plus freight charges and/or shipping fees unless the shipment was our error.
NightOwl GPS must be notified within 3 business days of receipt of any damaged goods or shortages.
Orders outside the United States of America are not accepted at this time. (APO & FPO okay with $20 S/H charge)
Damage during shipping must be reported within 3 days of receipt. It is preferred that the customer refuses shipment and notifies us immediately if product is apparently damaged during shipment.

Strict Privacy Policy

At NightOwl GPS we recognize that you expect privacy and security for your personal and financial information. We understand the need to safeguard our sensitive information about you that you have entrusted to us. It is our highest priority to maintain standards, safeguards and procedures designed to prevent misuse of this information.

Contact information is only used to communicate with customers about orders or product inquiries. NightOwl GPS will at no time sell or use ones personal information for any other purpose. We promise we won't even use it for our own promotional purposes!

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